FAQ
Made with care and unconditionally loved by our customers.
How long does shipping take?
We process and ship orders as quickly as we can. Delivery times may vary depending on your location, and you'll receive a confirmation email with tracking details as soon as your order ships.
What is the return/exchange policy?
We want you to love your new glasses. If something's not quite right, you can return or exchange your order within a reasonable timeframe after delivery, as long as the item is unused and in its original condition. Just reach out to us and we'll guide you through the process.
What if my item arrives damaged or incorrect?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
When will I get my order?
We process and ship orders as quickly as we can. Delivery times may vary depending on your location, and you'll receive a confirmation email with tracking details as soon as your order ships.
Can I track my order
Yes! Once your order ships, you'll receive an email with a tracking link so you can follow your package every step of the way.
Do you offer international shipping?
Yes, we ship across Europe and the UK. Shipping costs and delivery times vary by destination and are calculated at checkout. If your country isn't listed, feel free to contact us — we'll see what's possible.
Need More Help?
Didn't dind the answer you need? Contact us directly -we're happy to assist.